The Pti Customer Experience Academy
95% of business leaders see customer experience as the next competitive battleground.
Source: Gartner 2010
"How good is your customer experience?"
Customers are more demanding; more educated and have more choices than ever before.
"What makes you and your business the partner of choice for your customers and clients?"
Whilst many organisations regard the current economic climate as perhaps the single greatest challenge to growth, there is in fact a far greater force at play...
...a seismic shift and structural change in consumer behaviour; why customers buy, and how they buy. Businesses are having to re-evaluate their channels to market, what they do in relation to customer experience and how they do it.
Businesses now need to think, feel and act differently in their engagement strategy with their clients and customers.
Old ways of thinking and acting will just not cut it in today's customer experience economy.
So, the question is, how can you truly build a customer centric business, where in the minds of your customers or clients you truly are the partner of choice?
With tailored consultancy projects and training programmes, the Pti Customer Experience Academy may just be the partner of choice to help you improve your customer experience, and gain a sustainable and competitive advantage in your market place.
- Customer end to end commercial modelling; from acquisition to retention and life time value analysis
- Mapping the end to end customer experience within your business
- Alignment of your business from a systems and cultural perspective
- A comprehensive training and people development strategy working from a cascade model; from board level through to front line teams and support functions
...just some of the areas covered in the Customer Experience Academy.
Royston Guest, CEO of Pti Worldwide was recently speaking at a conference and delivered a session on the changing economy. To view a short video from the session and discover more about the content and philosophy towards customer experience click here
To discuss your specific requirements in more detail just give us a call or complete the Contact Us section and one of the Pti team will be in touch.