Leadership

4 Components of the customer experience you should know

Many businesses talk about the customer being at the centre of their thinking and behaviours and yet in answer to the simple question; is there a specific leader responsible for customer experience in your business, the response is often a resounding ‘NO’. Words and actions are often misaligned.

How to identify and develop the talent within your organisation

This week’s blog explores the topic of ‘People’ and how you build that pipeline of future talent within your business,

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