Articles

We are excited to re-launch our flagship leadership and management development programme, The Purposeful Leader

For over a decade, The Inspirational Leader has armed people with the tools and the confidence to maximise their potential in leading businesses and unlocking the potential within their individuals.

4 Components of the customer experience you should know

Many businesses talk about the customer being at the centre of their thinking and behaviours and yet in answer to the simple question; is there a specific leader responsible for customer experience in your business, the response is often a resounding ‘NO’. Words and actions are often misaligned.

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