People are silently begging to be led. Whether you lead the business, are a leader of leaders or a leader of people, everyone will be looking to you for direction, for encouragement, and for inspiration.
Having spent two decades working with organisations, leaders and managers globally, in both the Public and Private sector, there is undoubtedly ONE differentiating factor in those organisations that are not just surviving, but thriving.
Many businesses talk about the customer being at the centre of their thinking and behaviours and yet in answer to the simple question; is there a specific leader responsible for customer experience in your business, the response is often a resounding ‘NO’. Words and actions are often misaligned.